Terms and Conditions
Last updated: October 2, 2026
1. Who we are
These Terms and Conditions (“Terms”) govern the purchase and use of the Rumbo software platform and related services (the “Service”) provided by Rumbo AI, Inc., a corporation organized under the laws of the State of Delaware, United States, Delaware file number 10699507, EIN 32-0864729, with mailing address at 169 Madison Ave, New York, NY 10016, USA (“Rumbo”, “we”, “us”). Contact: guido@rumbocorp.com.
By creating an account, signing an order form, or paying for the Service, you (“Customer”, “you”) agree to these Terms. If you are accepting on behalf of a company, you represent that you have authority to bind that company.
2. The Service
Rumbo is a business software platform for freight forwarders. It helps forwarding teams prepare quotes, process incoming requests and rates, and organize operational information. Rumbo prepares the work; the Customer’s operators review and approve it. Rumbo is not a freight forwarder, carrier, customs broker or NVOCC, does not move cargo, and is not a party to any transport, insurance or customs transaction between the Customer and third parties.
3. Accounts
You must provide accurate information when creating an account and keep your credentials confidential. You are responsible for all activity under your account and for the users you invite. Notify us promptly at guido@rumbocorp.com of any unauthorized use.
4. Subscriptions, fees and payment
4.1. The Service is sold as a subscription. Plans, prices, billing currency and billing period are those stated in the order form, proposal or checkout page accepted by the Customer.
4.2. Fees are billed in advance for each billing period and are due on the invoice or checkout date. Payments are processed by third-party payment processors (including dLocal GO). Rumbo does not store full card numbers.
4.3. Prices exclude applicable taxes (VAT, sales tax, withholding or similar), which are the Customer’s responsibility unless the law requires Rumbo to collect them.
4.4. We may change prices for future billing periods with at least 30 days’ notice. Continued use after the change takes effect constitutes acceptance.
4.5. If a payment fails or is overdue, we may suspend access after notice until the balance is paid.
5. Cancellation and refunds
5.1. You may cancel your subscription at any time by writing to guido@rumbocorp.com or through your account settings when available. Cancellation takes effect at the end of the current billing period; you keep access until then.
5.2. Except where the law requires otherwise, fees already paid are non-refundable. We do not issue prorated refunds for partial billing periods or unused seats.
5.3. Exception: if the Service was unavailable for a material part of a billing period because of a failure attributable to Rumbo, write to us within 30 days and we will issue a prorated credit or refund for the affected period.
5.4. Refunds, when granted, are returned through the same payment method used for the purchase and may take 5 to 15 business days to appear depending on the processor and bank.
6. Acceptable use
You will not: (a) resell, sublicense or share the Service with third parties outside your organization; (b) reverse engineer, scrape or copy the Service or its outputs to build a competing product; (c) upload content that is unlawful, infringing or contains malware; (d) use the Service to violate sanctions, export controls or anti-corruption laws; (e) interfere with the security or performance of the Service.
7. Customer data
7.1. You retain all rights to the data, documents, rates, emails and other content you upload or connect to the Service (“Customer Data”).
7.2. You grant Rumbo a limited license to host, process and display Customer Data only to provide, maintain, secure and improve the Service for you, and as described in our Privacy Policy.
7.3. You are responsible for having the rights and consents needed to upload Customer Data, including personal data of your own customers, suppliers and employees.
7.4. Rumbo may use aggregated or de-identified usage information that does not identify the Customer or any person to operate and improve the Service.
8. AI-generated outputs
The Service uses artificial intelligence to extract information, draft quotes and suggest actions. Outputs may contain errors. The Customer is solely responsible for reviewing and approving any quote, rate, document or communication before relying on it or sending it to a third party. Rumbo does not guarantee the accuracy of carrier rates, surcharges, transit times or any third-party information processed by the Service.
9. Intellectual property
The Service, including its software, models, interfaces, documentation and trademarks, is owned by Rumbo and its licensors. These Terms do not transfer any ownership rights to you. Feedback you provide may be used by Rumbo without obligation.
10. Confidentiality
Each party will keep the other’s non-public information confidential and use it only to perform under these Terms, with at least reasonable care, for the duration of the agreement and three years thereafter. Customer Data is treated as Customer’s confidential information.
11. Availability and support
We aim to keep the Service available 24/7 but do not guarantee uninterrupted operation. We may perform maintenance with reasonable notice when possible. Support is provided by email during business hours, unless an order form states otherwise.
12. Warranties and disclaimers
The Service is provided “as is” and “as available”. To the maximum extent permitted by law, Rumbo disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement.
13. Limitation of liability
To the maximum extent permitted by law: (a) neither party is liable for indirect, incidental, special, consequential or punitive damages, or lost profits, revenue or data; and (b) Rumbo’s total liability arising out of these Terms will not exceed the fees paid by the Customer to Rumbo in the 12 months preceding the event giving rise to the claim. These limits do not apply to a party’s breach of confidentiality, infringement of the other party’s intellectual property, or liability that cannot be limited by law.
14. Term, suspension and termination
These Terms apply while you have an account or an active subscription. Either party may terminate for material breach not cured within 30 days of written notice. We may suspend the Service immediately if necessary to prevent harm, security risk or legal exposure. Upon termination, you may export your Customer Data for 30 days, after which we may delete it in accordance with our retention practices.
15. Changes to these Terms
We may update these Terms. We will post the new version on this page with a new “Last updated” date and, for material changes, notify account holders by email at least 15 days in advance. Continued use after the effective date constitutes acceptance.
16. Governing law and disputes
These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-law rules. The parties will first try to resolve any dispute in good faith; failing that, the state and federal courts located in Delaware have exclusive jurisdiction. Nothing in this section prevents a consumer from relying on mandatory protections of their country of residence.
17. Miscellaneous
These Terms, together with any order form and the Privacy Policy, are the entire agreement between the parties on this subject. If any provision is held unenforceable, the rest remains in effect. Neither party may assign these Terms without consent, except to a successor in a merger or sale of substantially all assets. Notices to Rumbo must be sent to guido@rumbocorp.com.